Shipping & delivery

Postage cost — confirmed before you pay

Postage is worked out from your actual parcel and confirmed in your quote. There is no flat rate, because one sealed box and a six-box order are different parcels — a site estimate would be a guess presented as a price.

Your request records the boxes and your postcode, we reply with the exact postage for that parcel, and you get a payment link only after you approve it. Nothing is charged before then.

Why not a postage calculator?

A calculator needs the parcel's cubic size, weight, delivery zone, service and whether you want signature or cover. A "one box = $X" figure breaks the moment an order holds two boxes, a case, or a remote postcode — and an estimate that later changes is worse than none.

What sets your postage:

• the number of boxes (parcel size and weight),
• your postcode and zone (metro, regional, remote),
• standard or express, and
• signature on delivery or extra cover, if you ask for it.

Want a figure before you commit? Send the sets and your postcode through the contact form and we'll price the parcel. A live calculator would need a real carrier rate feed (Australia Post's postage API or equivalent), not a hand-built table — so it stays a quote until that exists.

The four timings, separated

• Processing — after payment clears, your boxes are checked and packed. This is normally within 12 hours of confirmation.
• Sourcing — only for sets marked “sourced on request”. We buy those in from Japan after you ask; the sourcing ETA is in your quote and is separate from transit.
• Dispatch — the day the parcel leaves Melbourne. You receive a tracking number when it does.
• Transit — the carrier's delivery window: 3–7 business days standard, 1–3 business days express. Rural and remote postcodes can take longer.

Tracking

Every parcel is tracked. The tracking number is emailed when the parcel is dispatched, and you can also check the status of your order here at any time with your reference and the email you ordered with.

Track an order →

Packaging

Sealed boxes are dispatched in protective packaging — corner protection and padding, with the factory shrink wrap left untouched. We do not open, weigh or repack sealed product.

Addresses — when we ask for one

Your initial request only needs a postcode and state: that is enough to quote postage, and it keeps a full street address out of the quote queue.

Once you accept the quote, you add the complete delivery address on your order's tracking page — open it with your reference and the email you ordered with. The address is stored against that order, is visible only to the shop, and is never shown on the tracking page itself.

Nothing is dispatched without a complete address. If you spot a mistake before dispatch, change it on the tracking page and we will use the latest version; after dispatch, email [email protected] with your reference and we will contact the carrier.

Add or change your delivery address →

International

The store is built for Australian delivery. International orders can be arranged on request: email your full address and we will confirm whether we can ship there and what it costs before you commit.

If something goes wrong

Damaged in transit, delayed beyond the window above, or not what you ordered? Email [email protected] with your reference and photos — see returns & refunds for how we handle it.